We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible. Newly uploaded assets are being received, there is no need to re-upload them.
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible. Please rest assured that your newly uploaded assets are being received, there is no need to re-upload them.
We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.