Some services are experiencing issues
Proactive Maintenance: Third-Party Certificate Authority Issue
Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Jul 23 - Jul 29, 2026 ›
July 29, 2026
Add-on installations are unavailable
Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Incident on cluster s8-hk
We are encountering a major issue that impact all API calls (liveness check).
July 28, 2026
July 27, 2026
Service Disruption
Some users were unable take expected actions within files, including editing the file, between 18:42 UTC and 19:25 UTC. No file permissions were modified or incorrectly assigned. We have now addressed the root cause and are monitoring for any additional issues.
MuleSoft Feature Disruption
We are aware of a feature disruption that may impact you and are currently working on a solution to resolve user impact. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
July 26, 2026
July 25, 2026
July 24, 2026
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
Marketing Cloud MCP Connectivity Issues
Issue: We’re aware of an issue which started at approximately 13:20 UTC that is impacting Marketing Cloud MCP services. We’re investigating the technical trigger and fastest path to mitigation. Impact: Customers attempting to utilize the service will observe connection failures.
July 23, 2026
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
SSH Issues
Issues connecting to resources in West US
Starting at approximately 14:44 UTC on 23 July 2026, customers may have experienced intermittent connectivity failures, increased latency, or difficulty accessing Azure and other Microsoft cloud (https://status.cloud.microsoft/) services associated with the West US region. Customers whose traffic traverses affected West US network infrastructure may also experience downstream impact. Impacted services include:Application Gateway, Application Insights, Azure AD B2C, Azure AI Speech, Azure API Management, Azure Bastion, Azure Bot Service, Azure Data Explorer, Azure Firewall, Azure Kubernetes Service (AKS), Azure Monitor, Azure Virtual Desktop, Azure VMware Solution, Log Analytics, Microsoft Graph, Microsoft Sentinel, Partner Center, Power BI Embedded, Virtual WANCurrent Status:We identified a recent change that was strongly correlated with the onset of impact. We have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Customer should be observing recovery at this time.We are closely monitoring service health and downstream recovery and will provide additional updates as we validate restoration.
Active – Connectivity Issues Affecting Azure Services in West US
We are investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services.We will provide more information as it becomes available.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
404 Errors and WP Admin Issues
Maintenance Feed
October 31, 2026
Scheduled infrastructure maintenance for the Global region
On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.
November 07, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 21, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 21st, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.