Some services are experiencing issues
Proactive Maintenance: Third-Party Certificate Authority Issue
Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate.
522 / SSH connection issues
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Aug 05 - Aug 11, 2026 ›
August 11, 2026
Service Disruption
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 10, 2026
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
Heroku feature degradation
We are aware of a feature degradation that may impact customers, and are actively working to resolve user impact. During a feature degradation certain platform features may be intermittently timeout or operate at less than optimal performance. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Feature Degradation impacting alerting dashboards
Issue: We’re aware of an issue impacting Proactive Monitoring dashboards for Salesforce customers, beginning at 13:35 UTC on August 10, 2026. Impact: A subset customers may not receive Proactive Monitoring alert notifications, and dashboards on the Proactive Monitoring Health portal may not display trend data. Additional Information: There is no impact to Salesforce services for the affected customers.
Marketing Cloud Engagement Disruption
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
August 09, 2026
August 08, 2026
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
August 07, 2026
Tableau Service Disruption
There’s a service disruption impacting Tableau Cloud. Tableau engineers are currently working on a solution to resolve user impact. During a service disruption, end users can’t access the service. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Salesforce Spiff Feature Disruption
There’s a feature disruption affecting Salesforce Spiff. During a feature disruption, end users sometimes can’t access certain aspects of the service including statement calculations, reporting, designer, connectors, and syncs. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
Most Localization jobs failing
We have identified the issue and will be deploying a fix shortly.
August 06, 2026
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Tableau Feature Degradation
There’s a feature degradation impacting Tableau Cloud. Tableau engineers are working to resolve the impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Degraded Performance: AEO Visibility & Analytics Intermittently Failing
We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 05, 2026
Uploads failing for some customers
We are working on a fix for this incident.
Livestream Chat Degraded
We are aware of issues with livestream chat functionality and are working on a fix.
Maintenance Feed
October 31, 2026
Scheduled infrastructure maintenance for the Global region
On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.
November 07, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 21, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 21st, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.