Some services are experiencing issues
Proactive Maintenance: Third-Party Certificate Authority Issue
Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Aug 13 - Aug 19, 2026 ›
August 19, 2026
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
MuleSoft feature degradation
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 18, 2026
User Portal Service Degradation
Manage Connected Apps Feature Disruption
Issue: On August 24, 2026, we became aware of a subset of customers who are experiencing timeout errors when trying to load the "Manage Connected Apps" page. This was caused by an authentication call introduced in version 264 and later backported to version 262. Impact: Some customers are unable to load the "Manage Connected Apps" page. Next Update: We will provide updated information and more details as soon as they become available.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 17, 2026
Intermittent Connectivity in User Portal
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Commerce Cloud Performance Degradation - Account Manager
There’s a Commerce Cloud Account Manager performance degradation affecting connections to OCAPI API, Business Manager, and Order Management functions. During a performance degradation, some users can access the service. But some functionality in the Control Center, Log Center, Reports and Dashboards, CQuotient Configurator, and XChange services can be unavailable or running at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
GitHub
Commerce Cloud Service Disruption - Storefronts and Business Manager
There’s a Commerce Cloud service disruption that’s affecting our Business Manager and customer storefront functionality. During a service disruption, users are unable to access the services. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Formstack Forms: Confirmation Email Delivery Issues
We are currently investigating an issue where some customers may receive unexpected account deactivation notifications related to bounced confirmation emails. Our team is actively working to identify the cause. We will provide additional updates as more information becomes available.
Incident on cluster c3-br
We are encountering a major issue that impact all API calls (liveness check).
August 16, 2026
MuleSoft feature degradation
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
August 15, 2026
August 14, 2026
MuleSoft performance degradation
We are aware of a performance degradation that may impact you and are currently working on a solution to resolve user impact. During a performance degradation users can access the service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Formstack Forms: Application Unavailable
We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Microsoft 365 Service Issue Impacting Formstack Documents Email Delivery
Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.
Active -Azure Portal access issues affecting Australia Regions
We are aware of an issue affecting access to the Azure portal in the Australia regions. Our engineers are actively investigating the cause and impact. Further updates will be provided as more information becomes available.
August 13, 2026
Media Library / asset visibility
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Maintenance Feed
October 31, 2026
Scheduled infrastructure maintenance for the Global region
On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.
November 07, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on November 7th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 21, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 21st, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.